Refund policy
Last updated: November 4, 2026
Returns
For US orders, returns must be initiated within 7 days of delivery and shipped back within 7 days of submission. The return window starts on the day tracking shows delivered. For split shipments, it starts from final package delivery.
Items must be new/unworn, with original tags and in the clear garment bag with SKU label. Returns not meeting these criteria may incur a 20% restocking fee or be declined.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless applicable law requires otherwise, return shipping is the customer’s responsibility unless the return is due to a shipping error or damaged item. For shipping errors or damaged items, return shipping is covered.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Please provide clear photos so we can submit the issue for review.
Exceptions and non-returnable items
Excluded / final-sale categories: beauty, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, and openpack wholesale orders.
Non-US orders are currently not eligible for returns. For quality issues with non-US orders, please use our contact form for assistance.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
Return processing takes 5–7 business days after the return arrives at our supplier’s warehouse.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please use our contact form.